Become an essential part of patient support at Shoppers Drug Mart in Mississauga, Ontario. This full-time Patient Care Specialist role emphasizes exceptional patient interaction and healthcare knowledge to ensure seamless experiences.
As a Patient Care Specialist, you'll serve as the main contact for patients enrolled in the Patient Support Program, providing high-quality service and support. Your role combines compassion and technical skills, ensuring patients are informed about treatment pathways and reimbursement options. Coordination among healthcare professionals is crucial, highlighting your collaboration abilities.
Key Responsibilities:
• Act as the primary contact for patients and physicians
• Conduct welcome calls to gather essential patient information




• Educate patients on program offerings and support
• Maintain expert knowledge on reimbursement protocols
• Document patient interactions and funding options accurately
Requirements:
• Bilingual in French and English
• 2-3 years in healthcare or pharmaceutical settings
• Experience with customer service or call centers
• Solid skills in MS Office and databases
• Excellent written and verbal communication skills
Elevate patient care and engagement by leveraging your interpersonal and technical expertise as part of Shoppers Drug Mart's dynamic team.
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📌 Patient Care Specialist at Shoppers Drug Mart (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga