Elevate customer experience standards by becoming a Retail CX Policy Expert with micro1. Help shape AI-powered CX systems through your expertise in US retail policies and practices.As a contractor, you will create authentic return, refund, and eligibility policies that reflect real-world retail operations in the US. This role requires 3-5 years of hands-on CX experience to document nuanced scenarios and provide transparent customer resolutions. Your contributions will enhance AI systems with practical guidelines,
influencing their operational effectiveness and end-user satisfaction.Key Responsibilities:Author detailed return and refund policies in line with US standardsDesign complex customer-service scenarios to highlight policy gapsEstablish resolutions for both standard and exceptional situationsCreate rubrics for assessing AI agent performanceCollaborate with teams to refine policies as project needs evolveRequirements:3–5 years in US retail or e-commerce CX operationsExperience in authoring return and eligibility policiesStrong understanding of US retail conventionsExcellent writing and communication skillsBachelor's degree preferred or equivalent experienceContribute your expertise to redefine CX policy standards and enhance AI effectiveness in retail.#J-18808-Ljbffr