to the team. Offering a flexible schedule, wage of $30 – $35 per hour, benefits, training and support to allow for growth and success in the position and the opportunity to work locally and cut out the commute. Ideal for a customer service superstar who excels in a fast-paced work environment with strong attention to detail and can multi-task to manage projects efficiently. About the Role, Benefits & Perks:
Full-time, year-round position with growth opportunities for the right candidate. $30–$35 per hour, with opportunities for wage increases as training progresses Our business operates 7 days a week. This is a full-time, 40-hour-per-week position, with a schedule of five days per week working in the office. Flexibility to work weekends may be required. Work hours can be adaptable ie: 8am to 4pm; 9am to 5pm. Extended health plan available. The Perfect Candidate:
Friendly, outgoing and personable with excellent customer service skills administrative abilities. Highly organized with the ability to prioritize tasks in order to meet deadlines. Works well under pressure in a fast-paced environment. Articulate with excellent communication skills; able to understand customer needs and problem solve. Logistics minded – great at juggling a schedule, service staff and customers.
Experience within the trade services industry or a similar role is an asset. Strong attention to detail; can see the small details and is big picture minded. Computer savvy (MS Office Suite, client database/scheduling software, Outlook). Can operate independently, offer suggestions and works without direct supervision. Responsibilities Include:
Handling incoming calls including taking service orders, answering general inquiries and overall communication with customers, suppliers and technicians. Coordinating service schedules: determining priorities, team workload and availability and dispatching technicians to scheduled jobs. Coordinating parts for technicians; liaising with suppliers. Assisting in coordinating and communicating the service technician schedule on the fly. Gathering payment details from customers, sending out service agreements and processing payments/pre-authorizations in a timely manner. Following up with every service order to ensure excellent customer service. Juggling multiple tasks under pressure with a smile and positive attitude. Assisting with a variety of administrative duties such as organizing contracts, invoices, filing, data entry. Be a part of the team that greases the wheels to make the company efficient, productive and the first chice of our customers by doing whatever it takes.