Drive client success as a Field Support Analyst at MNP Digital! This office-based role requires expertise in IT support and customer service, working both on-site and remotely to resolve technical issues.
At MNP Digital, we believe in leveraging our talent to deliver impactful solutions. In this position, you will handle Tier 1 to 3 incidents, ensuring adherence to service level standards while facilitating effective communication with clients. Develop your skills in a supportive setting while tackling various technical challenges in Burlington or Mississauga.
Key Responsibilities:
• Act as MNP Digital’s representative to clients • Resolve technical issues beyond Tier 1 support • Deliver customer service via multiple channels • Log customer interactions accurately in Service Tickets • Recognize and escalate complex issues appropriately
Requirements: • 5 years' experience in an IT Call Centre • Technical diploma or equivalent experience • Intermediate knowledge of Active Directory • Familiarity with MS 365 applications support • ITIL v4 Foundations certification required
Bring your IT support expertise and customer-centric approach to MNP Digital and help us enhance client experiences. #J-18808-Ljbffr
📌 Field Support Analyst at MNP Digital (Winnipeg)
🏢 Socket.dev
📍 Winnipeg
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