Elevate your technical skills at Jolera as an In office Systems Support Specialist in Toronto. Deliver exceptional IT support while troubleshooting and configuring a variety of devices for clients.
In this on-site role, you will be the first point of contact for customers, utilizing your technical expertise to resolve issues with workstations, laptops, and more. Jolera seeks a Systems Support Professional with 1-3 years in technical support, strong problem-solving skills, and the ability to multitask effectively to enhance customer experiences.
Key Responsibilities:
• Process and manage service tickets thoroughly • Diagnose and repair client workstations and peripherals • Provide detail-oriented documentation of support incidents • Deliver technical guidance to both users and colleagues • Oversee desktop and network printer administration
Requirements: • 1-3 years of experience in technical support • Relevant Degree/Diploma or equivalent experience • Strong knowledge of Windows, MacOS, and iOS • Excellent communication and attention to detail • Familiarity with ticketing systems like ServiceNow
Utilize your technical expertise to provide stellar support and elevate customer satisfaction at Jolera's Toronto office. #J-18808-Ljbffr
📌 On-Site Systems Support Specialist (Winnipeg)
🏢 Jolera
📍 Winnipeg
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