Answer incoming customer calls and accurately process orders and requests Enter orders into operating systems and pick orders at the shipping receiving dock Maintain customer relationships and handle questions and concerns Troubleshoot issues and resolve customer complaints Manage database records and draft status reports on customer service issues Communicate order statuses and provide requested information Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests Process required shipment documents and provide copies to shippers/receivers Process and receive incoming supplier shipments Verify shipment quantities and pricing in operating systems Report and dispute supplier discrepancies and follow up on credits Communicate missing customer pricing to Management Assist with process improvements, training initiatives, and overall customer service team success Requirements
Experienced customer service representative Valid driver’s license and clean driver’s abstract Tire knowledge and experience beneficial Excellent interpersonal skills Passion for customer service Positive attitude and ability to work in a team environment Exceptional phone etiquette Strong computer skills,
including Microsoft Office Suite Ability to solve problems and troubleshoot with little guidance Organized with keen attention to detail and accuracy Must live in Ontario Must be authorized to work in Canada or not require future sponsorship Core Competencies
Demonstrates robust customer service capabilities, including order processing, issue resolution, and effective communication. Proficient in managing database records and ensuring accuracy in shipment documentation. Highest-signal resume keywords
Customer Service Experience Order Processing Problem Solving Microsoft Office Suite Tire Knowledge ATS Optimization Keywords
Hard Skills
Order Entry Database Management Shipment Processing Troubleshooting Attention to Detail Soft Skills