DARK is Fort Edmonton Park's premier, large-scale Halloween festival, delivering an immersive experience through intense haunts, scare zones, roving performers, and high-energy entertainment. In the pivotal role of Haunt Monitor, you serve as an essential frontline ambassador, tasked with sustaining the event's atmosphere while prioritizing the safety and well being of both guests and performers. Positioned within dark, immersive attractions, you will help guide the flow of event attendees, monitor crowd behavior, and ensure respect for our historic facilities and creative props. You will also act as a vital line of defense for our scare actors, actively looking out for their safety and health throughout the night. Working closely with Scare Leads and event staff, you will help deliver an unforgettable, adrenaline-pumping experience in a fast-paced autumn festival environment.What will you do?Enforce attraction guidelines and ensure guests interact respectfully with scare actors, props, and historic buildingsEncourage continuous guest movement and manage operational traffic pinch-points using provided safety toolsMonitor the health, safety, and well being of scare actors, stepping in or alerting supervisors if someone is unwell or in distressDeliver polite, patient, and professional customer service within a dynamic festival environmentApply de-escalation techniques when handling disruptive behavior or alcohol/substance policy violations, escalating to security when necessaryProvide wayfinding and clear communication during emergency situations or guest redirectionsPromptly report any incidents, injuries, or site hazards to the Scare LeadCompletion of a High School Diploma or GEDAssetsPrevious experience in security services, event operations,



or crowd managementSkills required for successStrong interpersonal and customer service skills, with a proven ability to resolve conflict respectfullyExcellent problem-solving abilities and sound judgment in high-energy or high-conflict situationsWorking knowledge or understanding of de-escalation and conflict management techniquesClear verbal and written communication skills, including the ability to relay operational instructions effectivelyA strong team-oriented mentality with a commitment to maintaining a positive and supportive workplace cultureAlignment to our Cultural Commitments and Leadership Competencies ( https://bit.Ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation and inclusionConditions of EmploymentAbility to work evening, weekend, and night shifts during the autumn event seasonAbility to perform physical duties including standing, walking, and navigating dark spaces for extended periodsWork EnvironmentOperates onsite in both indoor and outdoor environments across varying autumn weather conditions (cold, rain, snow)Dynamic, rapid-paced event atmosphere featuring low light, loud noise, special effects, and dark or confined structural zonesThe City of Edmonton values applicants with a diverse range of skills, experiences and competencies. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.Ly/COEbenefits Up to 25 temporary part-time positions for up to 3 months Hours of Work: Up to 39 hours per week Salary Range: $20.320 Hourly Recruitment Consultant: JP/JR Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation. #J-18808-Ljbffr

📌 Dark Haunt Monitor - Usher (Edmonton)
🏢 City of Edmonton
📍 Edmonton