SUMMARY OF RESPONSIBILITIES

- Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
- Communicate via ground/air Unicoms and radios;
- Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
- Maintain, monitor, and update the system and advise Line Service Crew accordingly;
- Remain vigilant with security protocols and situational awareness;
- Ensure communication and coordination between customers, line service, and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Answer the general number phone lines and forward the calls to the appropriate person;
- Ensure that all areas of the FBO are clean at all times;
- Ensure coffee, condiments, and snacks are restocked regularly;




- T ake customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
- Any other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED

- Two years’ experience in a customer service environment;
- Ability to deliver service that is courteous, discreet, efficient, professional;
- Knowledge of the standard NATO phonetic alphabet;
- Proactive, sees and understand the customers’ needs;
- Strong organizational skills, resourceful;
- Ability to work under pressure in a rapid paced environment;
- Ability to provide positive attitude while working in a group;
- Working knowledge of Microsoft Office Products
- Available to work on different shifts, including weekends and statutory holidays.

EDUCATION

- Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties.

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📌 Customer Service Representative (Calgary)
🏢 LV Aero
📍 Calgary