Job Title

IT Support Technician

Job Type

3-month Contract (possibility of extension)

Location

Downtown, Toronto, ON

Hours per week

40 hours per week

Shift Schedule

Monday to Friday, 9 AM to 5 PM

Rate

$27/hr to $28/hr T4 OR $34/hr Inc.

Overview

In this role, you'll provide Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications. If you enjoy working with a variety of technologies, thrive in a collaborative workplace, and are passionate about delivering outstanding customer service, we'd love to hear from you.

What You'll Do

- Provide Level 1 and Level 2 technical support to end users across corporate and field locations.
- Troubleshoot and resolve hardware, software, networking, VPN, and connectivity issues.
- Install, configure, maintain, and support desktops, laptops, printers, mobile devices, and other networked peripherals.
- Support Microsoft Windows operating systems and Microsoft Office applications.
- Assist with Active Directory user administration, account management, and related support activities.
- Provide remote support to satellite offices and remote users.
- Work with third-party vendors and service providers to maintain network performance and system availability.
- Assist with WAN/LAN connectivity troubleshooting and network-related incidents.
- Maintain accurate hardware and software inventory records.
- Create and update technical documentation and knowledge base articles.




- Ensure compliance with IT security policies, standards, and best practices.
- Participate in after-hours support, maintenance activities, and on-call coverage as required.

What We're Looking For

- University degree, diploma, or equivalent experience in Computer Science, Information Technology, or a related field.
- Minimum 2 years of hands-on IT support experience in a corporate workplace.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft Office or Microsoft 365.
- Understanding of TCP/IP, VPNs, wireless networking, and general networking concepts.
- Experience troubleshooting desktops, laptops, printers, and peripheral devices.
- Excellent customer service and communication skills.
- Strong analytical and problem-solveing abilities.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Comfortable working independently and collaboratively within a team.

Nice-to-Have Skills

- Active Directory
- Microsoft Exchange or Microsoft 365 Administration
- Cisco networking equipment
- VLAN concepts
- VoIP technologies
- Mobile device support
- Asset management
- IT documentation
- ServiceNow or similar ITSM/ticketing systems

Additional Requirements

- Ability to travel between Toronto work locations when required.
- Ability to travel occasionally to the United States if needed.
- Flexibility to work evenings, weekends, holidays, and participate in after-hours support on a rotational basis.

#J-18808-Ljbffr

📌 Network Analyst (Toronto)
🏢 Peoples Trust
📍 Toronto