Elevate customer satisfaction in a bilingual role with Moneris by providing exceptional technical support to merchants in an engaging team setting. Leverage your language skills in English, Cantonese, and Mandarin to enhance customer experiences.
Join Moneris as part of the Customer Experience (CEx) team, specializing in technical support. This position requires you to troubleshoot POS systems and tailor customer interactions to ensure satisfaction. Performance targets focus on quality assurance and productivity, making a significant impact on merchant retention.
Key Responsibilities:
• Provide technical support to merchant clients by phone
• Resolve inbound service requests at first contact
• Promote Moneris products through upsell opportunities




• Document customer interactions accurately in internal systems
• Meet performance targets for quality and attendance
Requirements:
• 1+ years of customer service experience required
• Fluent in English, Cantonese, and Mandarin
• Familiarity with computer hardware and software
• Strong attention to detail and adaptability
• Availability for rotating shifts, including evenings
Excel in bilingual support and make an impact on Moneris' customer experience.
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📌 Bilingual Customer Service Specialist at Moneris (Toronto)
🏢 Moneris Solutions
📍 Toronto