Toromont Cat is looking for a Service Supervisor to join the team at our Thompson Branch! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,379.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Service Supervisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority

Working for the best in class equipment dealer and with the premium Caterpillar brand

Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

Competitive total rewards including: wages, benefits, and premiums (as eligible)

An opportunity for versatile work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies,



Programs and initiatives

Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations

Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service

Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations

Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos

Create quotes and review and prepare invoices for internal and external customers

Manage work-in-progress (WIP) and contamination control

Investigate and report accidents or near misses

Identify and resolve issues by initiating corrective actions on shop floor and for office procedures

Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training

Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

Minimum post‑secondary education

Minimum 3 years of experience in a supervisory position

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📌 Service Supervisor (Manitoba)
🏢 Toromont CAT
📍 Manitoba