Job Summary
Outbound Sales Manager – Global Faces Direct – Full‑time – In‑Office, Toronto, ON, Canada.

Role Profile
The Outbound Sales Manager will provide mature strategic leadership to a high‑performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction. This role is responsible for the successful end‑to‑end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The manager will ensure programs are delivered effectively and consistently achieve or exceed acquisition targets through data‑driven decision‑making and ongoing campaign refinement.

Key Responsibilities

Strong leadership capabilities

Experience in sales coaching and mentoring

Ability to operate effectively in a fast‑paced, team workplace with a strong drive for results

Exceptional business acumen and communication skills with an influence of a “win as a team” mindset

Team Leadership & Performance Management

Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals

Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth

Proactively address performance or team dynamic challenges, escalating concerns when required

Campaign & Script Management

Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real‑time performance monitoring

Lead the creation, testing, and ongoing optimization of call scripts for new charities and programme launches





Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality

Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results

Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates

Oversee recontact and reprocessing workflows for unverified monthly donations to improve long‑term donor retention

What You Bring To The Role – Experience and Training

2–5 years of experience in sales, fundraising, or contact‑center operations with accountability for revenue and performance targets

Experience working in a performance‑driven, KPI‑focused environment

Experience working in a contact centre is desirable

Demonstrated success launching and optimizing sales or fundraising campaigns

University or College education, with a focus in Business Management or a combination of education and relevant business experience

Facilitation experience is an asset

Your Knowledge, Skills & Abilities

Strong leadership and coaching skills with the ability to motivate and develop high‑performing teams

Data‑driven mindset with the ability to analyze performance metrics and translate insights into action

Excellent verbal communication skills with the ability to influence, engage, and align stakeholders





Confident decision‑maker who can proactively address challenges and drive solutions

Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment

Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical Skills

Strong proficiency with performance dashboards, KPIs, and reporting tools

Experience working with dialer systems, CRM platforms, and shared documentation tools

High level of comfort leveraging data to inform coaching, optimisation, and strategy

What We Offer You

Flexible work environment

Base salary of $70,000–$75,000 per year, plus a generous performance‑based bonus opportunity

100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)

Company‑wide socials & milestone celebrations

Paid sick days and employee assistance programmes, including premium mental health resources

Group auto & home insurance deep discounts through The Cooperators

Access to employee discounts at 1,000+ stores through Perkopolis

Internal advancement opportunities and role development pathways

An open, inclusive and diverse working environment

Additional Information

Flexibility in work schedule to meet the needs of the business; flexibility with evening hours may be required

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check

Candidates must be legally entitled to work in Canada at the time of their application

This is a job posting for an existing vacancy.

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📌 Outbound Sales Manager (Ontario)
🏢 Workwolf
📍 Ontario