Shape the future of banking as the Vice President of Client Experience Standards at TD in Toronto, Ontario. Drive key initiatives, influence delivery, and establish enterprise client standards for a seamless client journey.
This senior leadership position leads the Client Experience team in defining and governing CX standards across all touchpoints. You will engage with business segments to develop a data-driven roadmap, enhance client satisfaction, and address client pain points effectively. By fostering strong partnerships and championing a client-centric culture, you'll ensure TD delivers personalized banking experiences aligned with its strategic goals.
Key Responsibilities:
• Define and embed CX standards across various platforms
• Influence data-driven leadership and roadmap for client experience




• Lead governance forums to manage CX risks and initiatives
• Track executive actions and client irritants for improvement
• Measure success through client satisfaction and standard application
Requirements:
• Undergraduate degree; MBA preferred
• Extensive experience in client experience management
• Proven leadership in organizational change initiatives
• Solid analytical skills and experience in CX metrics
• Effective communicator with executive-level presence
Drive improvement and enhance client relationships as VP, Client Experience Standards at TD in Toronto.
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📌 Vice President, Client Experience Standards (Toronto)
🏢 TD Bank Group
📍 Toronto