Behavioral Skills Required

- Must have good customer-facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with both the CLIENT and End Client
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Fully vaccinated techs

Technical Skills & Experience Required

- Must have experience of using an ITSM system.
- Must have valuable working knowledge of Microsoft Windows operating systems and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices,



in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
- Ability to replace defective parts.
- Working knowledge of Zebra printers and handheld scanners.
- Experience related to working in a distribution center is needed.

Desired Educational Requirements

- Completion of CompTIA certifications—e.g., A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.

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📌 Desktop EUC (Mississauga)
🏢 Iron Systems
📍 Mississauga