Lead the evolution of group service operations as a Director. Drive process innovation and customer satisfaction using technology within a remote or hybrid framework.

In this key leadership position, you will manage a multidisciplinary team dedicated to enhancing service delivery for group benefits. Focus on developing cutting-edge solutions to improve operational processes and customer engagement. Your efforts will be crucial in shaping strategies that influence service benchmarks and address market challenges effectively.

Key Responsibilities:
• Ensure exceptional service delivery to clients and partners
• Implement operational best practices in various areas
• Foster proactive relationships to address customer concerns




• Develop technology-driven service solutions
• Monitor performance metrics and adjust strategies accordingly

Requirements:
• 8+ years in the insurance/financial services sector
• Relevant degree in Business, Analytics or similar
• Expertise in management and team leadership
• Strong analytical and decision-making skills
• Bilingual proficiency in English and French is preferred

Drive significant impact in group operations and service delivery through your leadership, promoting a culture of excellence and innovation.
#J-18808-Ljbffr

📌 Director of Group Operations and Service (Ontario)
🏢 Empire Life
📍 Ontario