SUMMARY OF RESPONSIBILITIES

Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers; Communicate via ground/air Unicoms and radios; Maintain explicit and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers; Maintain, monitor, and update the system and advise Line Service Crew accordingly; Remain vigilant with security protocols and situational awareness; Ensure communication and coordination between customers, line service, and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Answer the general number phone lines and forward the calls to the appropriate person; Ensure that all areas of the FBO are clean at all times; Ensure coffee, condiments,



and snacks are restocked regularly; T ake customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts; Any other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED

Two years’ experience in a customer service environment; Ability to deliver service that is courteous, discreet, efficient, skilled; Knowledge of the standard NATO phonetic alphabet; Proactive, sees and understand the customers’ needs; Strong organizational skills, resourceful; Ability to work under pressure in a fast paced environment; Ability to provide positive attitude while working in a group; Working knowledge of Microsoft Office Products Available to work on different shifts, including weekends and statutory holidays. EDUCATION

Post-secondary education is an asset. Skyservice is an equal opportunity employer and welcomes applications from all interested parties.

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📌 Customer Service Representative (Winnipeg)
🏢 LV Aero
📍 Winnipeg