Location: SpringHill Suites South Bend, South Bend, IN (on-site)

JSK Hospitality is seeking an experienced Assistant General Manager to support the overall success of our SpringHill Suites South Bend. In this role you’ll partner with the General Manager to drive guest satisfaction, lead the team, protect the property’s financial performance, and uphold Marriott brand standards. This is a hands‑on leadership position for someone who thrives in a fast‑paced hotel setting and wants to grow within a multi‑property company.

Responsibilities

Assist the General Manager in the day‑to‑day operations of the hotel

Lead and coach department heads and front‑line associates to deliver excellent guest service

Monitor and improve guest satisfaction scores and online reviews

Support financial performance through revenue management, cost control, and budgeting

Ensure compliance with brand standards, safety protocols, and company policies

Oversee scheduling, training, and performance management for key departments

Handle escalated guest issues and represent the hotel professionally

Assist with hiring, onboarding, and developing talent

Participate in property inspections, quality audits, and continuous improvement efforts

Step in as acting General Manager when needed

Requirements Required

High school diploma or equivalent; associate or bachelor’s degree preferred





Minimum 2–3 years of hotel leadership experience (supervisor, department head, or AGM level)

Strong knowledge of hotel operations, guest service, and financial management

Proven ability to lead and develop teams

Excellent communication, problem‑solving, and organizational skills

Flexibility to work varied shifts, including evenings, weekends, and holidays as needed

Ability to stand and walk for extended periods and lift up to 25–30 lbs occasionally

Preferred

Experience with Marriott brand standards and systems

Previous Assistant General Manager or strong department head experience in a select‑service or full‑service hotel

Profit & loss responsibility experience

Bilingual (English/Spanish) a plus

Performance‑based bonus opportunity

Health, dental, and vision benefits

Paid time off

Employee room discounts across JSK and Marriott properties

Career growth opportunities within JSK’s multi‑property portfolio

Supportive leadership and training environment

About JSK Hospitality
JSK Hospitality is a multi‑property hotel management company headquartered in South Bend, Indiana. We operate Marriott, Hilton, and IHG branded hotels across Northern Indiana and are committed to delivering exceptional guest experiences while developing our people from within.

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📌 Assistant General Manager (Nova Scotia)
🏢 Jskhotels
📍 Nova Scotia