Job Title: VP, Solution Delivery
Reports to: CEO
Term: Full time Continuing
Primary Location: Hybrid/Remote (Ottawa Preferred)

About us
Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

About the role
DistillerSR is seeking a VP, Solution Delivery to lead and scale the organization responsible for delivering services to our SaaS platform customers in the life sciences market. In this P&L; role the successful candidate will own customer-facing service offerings, including customer onboarding, implementation, managed services, support, training, and custom development/integration work, with the mandate of deepening our footprint inside enterprise and mid-market accounts. This newly established position will ensure scalable delivery of solutions and services that meet or exceed client expectations and drive business growth.

Duties & Responsibilities
P&L; Ownership

Own the P&L; for Solution Delivery offerings

Manage a mix of fixed-fee and time-and-materials engagements, improving margin, forecasting accuracy, and utilization over time

Partner with Finance to build the operating rhythm (pricing, staffing models, revenue recognition)



needed to run delivery as a business

Define and track key performance indicators (KPIs) related to effective solution delivery

Leadership

Lead and develop the teams delivering to customers: Implementation/Onboarding Project Managers, Solution Architects/Engineers, Managed Services/Support Delivery, Training Specialists and Customer Support

Manage the organizational structure, hiring plan, and career paths needed to scale the function well beyond its current size

Cross-Functional collaboration with Sales, Marketing, and Product Engineering teams to ensure a unified approach to client engagement and service delivery

Maintain a culture of accountability, customer obsession, and operational excellence

Customer & Sales Partnership

Act as a senior technical and strategic partner to Sales in enterprise deal cycles, bringing delivery credibility and domain expertise to help close and expand relationships

Identify expansion opportunities within existing enterprise accounts (deeper and broader adoption across teams and use cases) and hand off qualified opportunities to Sales

Serve as an executive point of escalation and relationship owner for DistillerSR's large accounts

10 years of experience in services/delivery leadership, including direct experience owning a services P&L;

Experience in a life sciences services business (e.g., a CRO or similar regulated life sciences services organization).

Formal education in a directly related field of study such as Business, Life Sciences, Computer Science, or Engineering

A track record of scaling a service delivery organization





Experience delivering to both enterprise and mid-market customers

Exceptional communication and relationship building skills

Experience operating across global/multi-region markets

Demonstrated ability to act as a trusted advisor in sales cycles

Nice to Have

Direct experience with regulatory, evidence-based, or scientific-content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar)

Enterprise SaaS/software services background in addition to life sciences services experience

Compensation
SalaryRange: $160,928 to $185,067
Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you to apply. We’re open to discussing a competitive package that reflects your background and expertise.

We're a agile and innovative B2B SaaS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements

Benefits coverage from Day One

Annual winter holiday shutdown

Three weeks vacation

Wellness reimbursement

Career development support

Career growth opportunities

Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

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📌 VP, Solution Delivery (Manitoba)
🏢 DistillerSR
📍 Manitoba