We’re excited to share an opportunity for an existing vacancy as Director of Field Service . This is a pivotal leadership role with a rapidly growing industrial OEM based in Hamilton, Ontario. The successful candidate will oversee all field service operations and be responsible for building out scalable service frameworks, processes, and technical structures to support aggressive company growth. This advanced facility designs, engineers, and manufactures large-scale industrial equipment and customized systems for clients across multiple sectors. As the organization expands globally, they require a strategic service leader capable of implementing best practices and driving operational excellence.
Daily responsibilities may include but are not limited to:
Lead and develop the field service department (technicians, coordinators, and technical support)Design, implement, and optimize commissioning, installation, maintenance, and service escalation workflows
Establish and track service KPIs, resource planning, and reporting systems to sustain long-term scalability
Drive high-level service strategy to improve reliability, response time, customer experience, and lifecycle support
Manage departmental budgeting, margin optimization, and profitability models
Work cross-functionally with engineering, operations, project management, and leadership




Lead customer escalation resolution; support complex, high-impact field issues
Introduce best practices for safety, training, quality, client communication, and service documentation
Mentor, coach, and support the growth of field service personnel
Mandatory Requirements:
10+ years of progressive leadership within industrial field service operations
Experience working with complex capital equipment, OEM systems, or engineered-to-order machinery
Proven success implementing scalable processes and service infrastructure in a growth environment
Strong business and financial acumen (budget management, service contracts, profitability analysis)
Demonstrated leadership of multidisciplinary technical teams
Ability to travel domestically and internationally as needed
Compensation:
$140,000 – $160,000 base salary + 20% performance bonus
Plus comprehensive perks package and long-term growth opportunity
We are recruitment industry leaders committed to quality service, integrity, respect and equal opportunity.
Accommodations are available to all applicants upon request throughout our recruitment process.
We will work with all applicants to accommodate their accessibility needs.

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📌 Director of Field Services (Ontario)
🏢 itec group
📍 Ontario