Job Description
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D; team, escalating customer issues and driving resolutions.

How You Will Contribute And What You Will Learn

Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.

Troubleshoot complex issues and offer cutting-edge solutions, often at the system level.

Act as the primary interface between customers and R&D;, escalating and following up on critical customer problems.

Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.

Collaborate with cross-functional teams to ensure a seamless support experience for customers.

Document and report on support activities, providing valuable insights for process improvements.

Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.

Ensure compliance with company policies and procedures,



maintaining a high standard of professionalism.

Periodically take on-call duties, providing 24/7 support coverage as required.

Key Skills And Experience

A bachelor's degree in Computer Science, Engineering, or a related field is preferred.

Minimum 3 years of experience in a technical support role, with a proven track record of success.

Excellent problem-solving skills and the ability to think critically and creatively.

Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.

A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.

Proficiency in relevant software and tools used for technical support and troubleshooting.

Ability to work independently and manage multiple tasks in a fast-paced environment.

Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.

Willingness to continuously learn and adapt to new technologies and support methodologies.

Flexibility to work in a 24/7 support environment, including periodic on-call duties.

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📌 Sr. Technical Optical Support Engineer (Quebec City)
🏢 NOKIA
📍 Quebec City