Lead the Customer Support team at PureFacts as a Manager, ensuring exceptional service and operational excellence. This role involves mentoring and developing team members while enhancing customer experiences across the portfolio.

In this critical position, you will oversee daily support operations, manage escalations, and foster a customer-focused culture. You’ll work closely with cross-functional teams, ensuring customers receive timely responses and proactive support. Your experience will play a crucial role in continuously improving team performance and support processes.

Key Responsibilities:
• Lead and develop a team of Customer Support Analysts
• Monitor SLA performance and customer satisfaction metrics
• Handle escalations effectively,



ensuring resolution
• Foster collaboration and knowledge sharing within the team
• Oversee daily support operations and manage ticket queues

Requirements:
• 5+ years supporting enterprise SaaS applications
• 3+ years leading technical support teams
• Solid communication and organizational skills
• Experience with customer escalations and SLAs
• Analytical skills to drive operational improvements

Drive customer satisfaction and operational efficiency in your role at PureFacts.
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📌 Customer Support Manager at PureFacts (Ontario)
🏢 PureFacts Financial Solutions
📍 Ontario