DESCRIPTION
Department: Operations

Location: Brockville

Compensation: $90,000 - $95,000 / year

MISSION
To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

Outcomes
Lead the Site’s Quality Management System (QMS) to Compliance and Excellence

Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction

Reduce customer product complaints by ≥ 20% within 12 months.

Improve Internal Quality Performance

Deliver a 10–15% reduction in rework costs year over year.

Build and Lead a High-Performing Quality Team

Develop and implement a training plan for all Quality Technicians and Inspectors.

Drive Continuous Improvement Culture

Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies
Ownership & Accountability

Takes full responsibility for quality outcomes; does not make excuses.

Analytical Problem Solving





Skilled in root-cause analysis, structured problem-solving, and data interpretation.

Process Discipline

Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.

Leadership & Coaching

Develops team members, provides clear direction, and holds others accountable.

Customer Focus

Understands customer requirements; anticipates quality risks; communicates proactively.

Execution & Results Orientation

Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills

Explicit, concise reporting; can translate technical issues into business impact.

Collaboration

Works effectively with production, engineering, supply chain, and external partners.

Manufacturing Quality experience

Minimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.

Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.

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📌 Manufacturing Quality Manager (Ontario)
🏢 IEC Holden
📍 Ontario