Want to Be Part of the Hospitality Industry of Tomorrow? We Have the Career for You!
We are currently seeking a Front Desk Clerk (Guest Services Agent) with a strong team spirit, excellent organizational skills, and outstanding listening abilities.

If you are an expert at understanding people’s needs, know how to make guests feel comfortable, and customer relations hold no secrets for you, then this position is for you! Take your career to the next level and work alongside amazing people in a dynamic and welcoming environment. Join the Grand Château Hotel Group .

Many Great Reasons to Join Our Team!

Competitive salary

Opportunities for career advancement

Up to 12 paid statutory holidays per year (including your birthday and work anniversary)

Group insurance plan and retirement savings plan

Meals provided during every shift

Uniforms provided and dry-cleaning service paid by the employer

Marriott preferred rates for you, your family, and your friends

Access to the hotel fitness center

Modern, newly renovated work environment conveniently located in the heart of Laval

A Little More About Us
We are a rapidly growing company. The Grand Château Hotel Group owns and manages Sheraton Laval and Ômage Hôtel Montréal Laval .

Our Mission: As creators of memorable experiences and emotional connections, we focus every day on the details required to meet the highest standards. We are equally committed to delivering exceptional food and beverage offerings and maintaining outstanding facilities.

Our GHGC Values:

Growing Together

Hospitality Is Our Priority

Commitment to Excellence

Creating Memorable Experiences





What Will Your Role Involve?

Deliver exceptional customer service by warmly welcoming guests, anticipating their needs, and sincerely thanking them

Process guest check-ins, check-outs, reservations, modifications, and cancellations

Assign rooms, issue room keys, and provide information about hotel services and amenities

Handle monetary transactions and guest billing

Prepare daily reports (arrivals, departures), identify special requests, and verify report accuracy

Address guest complaints and make appropriate decisions to ensure guest satisfaction

Follow and apply all Marriott brand policies, procedures, and standards

Work closely with all hotel departments to provide an outstanding guest experience and build customer loyalty

Inform guests about local attractions, dining options, and activities in the area

Perform any other related duties as assigned

Required Qualifications

Professional or college diploma in hospitality, hotel management, or a related field

Minimum of 3 years of experience in a similar role or in customer service

Fully bilingual in French and English (spoken and written) due to regular interactions with an international clientele

Robust computer skills, including Excel and Word

Knowledge of POSITOUCH and LIGHTSPEED systems is considered an asset

Availability to work days, evenings, and weekends as required

We thank all applicants for their interest in the Grand Château Hotel Group. However, only candidates selected for an interview will be contacted.

The masculine form is used solely to simplify the text and is intended to include all genders without prejudice.

📌 Front Desk Agent (Quebec City)
🏢 Sheraton Laval
📍 Quebec City