Join the team as an Assistant General Manager, providing leadership to the Experience Guide team while ensuring seamless facility operations. A flexible schedule includes evenings and weekends.
In this leadership role, you’ll act as the brand's ambassador, addressing guest issues and mentoring team members. Collaborating with management, you'll help set and achieve performance goals while fostering an workplace that prioritizes guest satisfaction. Your contributions will help maintain an exceptional service standard.
Key Responsibilities:
• Lead sales and guest service initiatives as a model
• Analyze and resolve guest complaints promptly
• Assist in training and supporting new Experience Guides
• Collaborate with leadership to address facility needs
• Encourage a high-energy atmosphere for guests
Requirements:
• Background in sales and service-oriented roles
• Excellent detail orientation and efficiency required
• Preferential key-holder or supervisory experience
• Strong communication and empathy skills
• Effective problem-solver in high-pressure situations
Be part of a vibrant team that values guest experiences and operational excellence!
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📌 Assistant General Manager Experience Guide Leader (Raleigh)
🏢 The NOW Midtown Raleigh
📍 Raleigh