Lead IT service excellence with the Winnipeg Foundation as the Manager of IT Service Management & Governance. Drive ITSM practices to enhance technology effectiveness and organizational alignment.
As the Manager of IT Service Management & Governance, you will improve IT governance frameworks, oversee service performance, and ensure compliance with stakeholder priorities. The role requires a deep understanding of service desk operations and a passion for digital adoption. You’ll partner with cross-functional teams to optimize technology services and enhance end-user experience.
Key Responsibilities:
• Manage ITSM processes and tool enhancements
• Develop and maintain IT policies and procedures
• Oversee project intake and demand management
• Champion user training and digital adoption initiatives
• Monitor IT operating budgets and vendor performance
Requirements:
• 5+ years in IT Service Management or a similar role
• Experience with enterprise ITSM platforms
• Proven leadership in service operations
• Solid stakeholder engagement and communication skills
• Familiarity with ITIL frameworks and digital transformation
Elevate IT service governance and enhance stakeholder collaboration at the Winnipeg Foundation.
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📌 IT Service Management Manager at Winnipeg Foundation (Manitoba)
🏢 Winnipeg Foundation
📍 Manitoba
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