What is the Prospect? As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O). This strategic role is instrumental in establishing world-class operational excellence, enabling automated end-to-end observability, and driving continuous reliability improvements across critical enterprise applications.Job DescriptionWhat Will You Do?Technical LeadershipSet the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testingDrive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environmentLead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectivesRun engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise visionEnable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT)Leverage unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindsetProduction SupportPerform production support role, including off-hours support responsibilitiesAssist in incident management and problem management for applications in scopeContinuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the futureMaintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunitiesEnsure availability and uptime of applications in scope according to defined service level objectivesEnsure compliance of all systems and applications in scope, including maintaining segregation of dutiesLeverage AI and other key technologies to drive efficiencies and meet Commercial & Payments Technology (CPT), Technology & Operations (T&O)



and respective business goals and KPIsStrategyDrive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap developmentLead the team through execution of the SRE roadmap for Innovation and partner groupsDrive participation in strategic steering groupsLead the adoption of new technologies within SREEnable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost managementDevelop governance of the unit in collaboration with executive leadership to provide structure and definition for effectively managing the Innovation SRE OrganizationDrive industry best standards and practices for the most effective and efficient SRE and production support servicesPeople LeadershipProvide expertise, direction, coaching, and development to build team capability and succession planningSelect and build a high-performing, diverse team that leverages individual capabilities and strengthsPromote a mindset for sustained success, growth, diversity, and an overall engineering mindsetEnsure that employees understand RBC's vision and support and reinforce targeted behaviours that contribute to RBC goalsProvide focus and clarity in establishing individual goals, driving performance enablement, supporting career development, and rewarding strong performanceAttract, hire, and retain top talentManage key vendor relationships, contractors, and respective performance management to enable successful execution of SRE and production support servicesWhat do you need to succeed?Must-haveMinimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scaleDeep technical expertise in observability, monitoring, and incident management platformsDemonstrated experience with cloud platforms, containerization,



and automation technologiesStrong understanding of reliability engineering principles, SLOs, SLIs, and error budgetsProven track record managing vendor relationships and complex third-party technology partnershipsExperience leading cross-functional teams and working across multiple business unitsStrong communication and relationship management abilitiesDemonstrated success implementing industry best practices and driving technical transformationExperience with AI and emerging technologies in operations and reliability engineeringNice to HavePayments industry experienceWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to build close relationships with clients and stakeholdersJob SkillsApplication Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System ApplicationsAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-08-11Application Deadline: 2026-09-14Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above #J-18808-Ljbffr

📌 Senior Director, Head, Sre And Production Operations (Toronto)
🏢 RBC
📍 Toronto