Transform the customer experience landscape as a Senior Director, focusing on engagement, compliance, and service excellence. Join your organization to lead high-performing teams towards operational success.

This position as Director of Customer Services & Operations invites an cutting-edge leader to create a seamless customer journey through effective engagement and service strategies. You will manage diverse functions including billing and regulatory engagement while emphasizing high-quality service and support. Your ability to optimize costs and improve operational delivery will be crucial to advancing customer satisfaction.

Key Responsibilities:
• Define and execute a seamless omnichannel customer experience
• Champion voice-of-customer improvements and advocacy
• Lead transformation in customer engagement and operations




• Drive continuous improvement and cost optimization initiatives
• Oversee billing, collections, and compliance requirements

Requirements:
• 15 years of progressive leadership experience in customer operations
• Minimum 7 years in senior roles overseeing multi-functional teams
• Strong experience in regulated industries and compliance
• Preferred Master’s degree focusing on operations or strategy
• Proven capability in leading digital initiatives and transformation

Elevate customer satisfaction through effective strategy execution and operational excellence.
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📌 Senior Director of Customer Operations (Ontario)
🏢 Eetdbuyersguide
📍 Ontario