Step into a crucial IT Operations leadership role at Aecon, focused on delivering exceptional end-user services in our downtown Toronto office. You will oversee IT support across diverse locations, enhancing operational efficiency and customer experience.

As the Team Lead for IT Operations, you will provide hands-on leadership and direction to a team responsible for is responsible for site mobilization, incident management, and overall IT service health. Your role requires solid expertise in IT support, team coaching, and adherence to service delivery standards while maintaining a customer-first mentality.

Key Responsibilities:
• Lead IT Operations team across multiple office locations
• Provide coaching and training to team members




• Act as escalation point for high-impact incidents
• Coordinate end-user services including equipment deployment
• Track and analyze operational performance metrics

Requirements:
• Post-secondary education in IT or related field
• Proven experience leading IT support teams
• Strong understanding of IT operations in diverse environments
• Experience with ITSM tools and practices
• Excellent technical troubleshooting abilities

Bring your leadership expertise and passion for IT operations to drive success at Aecon in Toronto.
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📌 IT Operations Team Lead in Toronto (Ontario)
🏢 Aecon Group
📍 Ontario