Drive exceptional customer service at Execaire Aviation as a Customer Service Supervisor. Oversee operations, lead a team, and ensure passenger satisfaction in a premier aviation setting.
The role of Customer Service Supervisor at Execaire Aviation combines leadership with operational oversight. You will manage the Customer Service Representatives, tracking their performance and providing training to ensure top-notch customer interactions. Key responsibilities include directly addressing VIP needs, managing billing accuracy, and collaborating with other teams for seamless service delivery.
Key Responsibilities:
• Directly oversee Customer Service Representatives' activities
• Ensure exceptional service delivery to all passengers
• Manage shift schedules and task distribution
• Provide feedback and coaching to staff members
• Resolve escalated customer inquiries effectively
Requirements:
• 3-5 years in customer service, preferably luxury or aviation
• Supervisory experience is robust asset
• Knowledge of customer account management and billing
• Stellar communication and discretion skills
• Proficient use of Microsoft Office and relevant software
Shape the future of service excellence at Execaire Aviation and contribute to a vibrant team culture.
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