Join Doane Grant Thornton as a Senior Analyst focused on credit note processing and client support. Master D365 Finance & Operations while ensuring seamless financial adjustments.

In this role, you will oversee credit note validation, triage requests, and engage in proactive communication with clients. Your work will enhance operational efficiency while ensuring top-notch service levels. Expect to provide training and support for peers while contributing to continuous process improvement.

Key Responsibilities:
• Validate and process credit note requests in D365 Finance & Operations
• Manage service requests through ServiceNow
• Provide training on best practices for internal teams
• Communicate effectively to troubleshoot system issues




• Support projects that enhance client service and operations

Requirements:
• University degree or college diploma with 2 years of relevant experience
• Proficiency in Excel, Word, and Outlook
• Robust client service focus with problem-solving skills
• Excellent written and verbal communication abilities
• Familiarity with Dynamics 365 and ServiceNow is desirable

Utilize your analytical prowess to deliver exceptional client service in this vital role.
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📌 Senior Analyst, Credit Note Processing at Doane Grant Thornton (Alberta)
🏢 RPMGlobal
📍 Alberta