Become a key player in our airline as a Customer Experience Agent. This hybrid position focuses on enhancing the customer experience while providing essential support during check-in and query resolution.

As part of your role under the Customer Experience Supervisor's guidance, you will facilitate customer inquiries and manage flight reservations seamlessly. Your collaboration with ground operations teams will help resolve operational issues, ensuring a pleasant travel experience for our passengers.

Key Responsibilities:
• Serve as the first point of contact for passengers
• Assist with check-in processes and answer inquiries
• Manage and amend flight reservations efficiently
• Resolve baggage claims and related issues
• Conduct post-flight follow-up for satisfaction

Requirements:
• High school diploma or equivalent preferred
• Previous customer service experience in aviation preferred
• Knowledge of ticketing and flight operations systems
• Ability to work under pressure and adapt
• Solid commitment to customer satisfaction

Utilize your communication skills and problem-solving abilities to enhance the journey of every passenger at our airline.
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📌 Hybrid Customer Experience Agent Role (Quebec City)
🏢 Starlink Aviation
📍 Quebec City