Elevate hospitality standards as a Guest Service Supervisor at HAC Québec SEC in Baie-Saint-Paul, Quebec. Lead reception and concierge operations while ensuring an exceptional guest experience.

This full-time permanent position focuses on managing smooth reception, reservations, night audit, and concierge tasks. You will support team members' growth and maintain impeccable service areas, guaranteeing compliance with health and safety regulations. Your leadership and problem-solving skills will be essential in coordinating customer service during busy periods and handling guest complaints effectively.

Key Responsibilities: • Plan personalized stays for all guests,



including VIPs • Support career development of team members • Ensure service area aesthetics meet company standards • Communicate with departments for seamless service coordination • Act as a resource during emergencies and complaints

Requirements: • 1-2 years customer service experience in hospitality • Strong empathy to address guests’ concerns • Proficient in resolving issues efficiently • Patience with stressed guests and complaints • Familiarity with OPERA (PMS) is a plus

Be the inspiring leader that enhances guest service excellence in Baie-Saint-Paul! #J-18808-Ljbffr

📌 Dynamic Guest Service Supervisor Position (Winnipeg)
🏢 Germain Hotels group
📍 Winnipeg