Elevate your career at OBSI as an Application Support Analyst specializing in Dynamics 365 in Toronto. This hybrid role supports vital financial services operations with a focus on application performance.

As an Analyst, you'll work closely with various Dynamics applications, facilitating application support that enhances user experience and drives operational success. You will engage in troubleshooting incidents, applying your technical skills to solve issues effectively. Being part of our innovative team will allow you to contribute to continuous improvement initiatives while supporting the financial services sector.

Key Responsibilities:
• Troubleshoot and resolve application-related service requests
• Conduct root cause analysis for recurring issues




• Fulfill routine application changes and updates
• Escalate unresolved issues to senior analysts
• Document processes, user guides, and incident records

Requirements:
• Two or more years of technical support experience
• Experience with Dynamics CRM and business processes
• Effective written and verbal communication skills
• Ability to work collaboratively in a team workplace
• Familiarity with financial services regulations considered a plus

Enhance your skills while supporting OBSI’s mission of fair service delivery.
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📌 Application Support Analyst - Dynamics 365 (Ontario)
🏢 Ombudsman for Banking Services and Investments
📍 Ontario