Join GEI as a Technical Support Specialist and deliver outstanding Tier 1 support to users. This role focuses on providing timely assistance for desktops, mobile devices, and networking issues in a hybrid work environment.

As a Technical Support Specialist, you will assist employees with hardware and software issues while managing ticket queues effectively. Your responsibilities encompass everything from device configuration to onboarding new hires, contributing to a seamless user experience. You will collaborate with senior technicians for complex troubleshooting tasks, ensuring optimal productivity for all team members.

Key Responsibilities:
• Assist users with hardware, software, and connectivity issues
• Log and manage incoming support tickets through the system




• Configure Windows laptops and peripherals per company standards
• Support onboarding by preparing devices for recent employees
• Maintain accurate records and share knowledge with the team

Requirements:
• 1-3 years of experience in helpdesk or desktop support
• Knowledge of Microsoft 365 applications
• Proficient in troubleshooting hardware and software issues
• Ability to work solo in a small office setting
• Preferred Associate degree in IT or related field

Leverage your technical skills at GEI, contributing to innovative solutions and user satisfaction.
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📌 Technical Support Specialist at GEI (Ontario)
🏢 GEI Consultants
📍 Ontario