Elevate customer interactions as a Customer Success Specialist at Citron, where you'll facilitate communication between customers and various internal teams. Focus on resolving inquiries, processing orders, and managing contract approvals.

In this role, reporting to the Head of Customer Success, you will utilize your call center experience to directly impact customer satisfaction. With responsibilities that include managing service schedules and providing quality support, your interpersonal and multitasking skills will be essential for success. Experience with Salesforce and CRM systems will bolster your contributions.

Key Responsibilities:
• Initiate responses to customer service requests
• Process online credit card transactions




• Ensure quality service to both customers and colleagues
• Address customer calls professionally, resolving issues
• Oversee order information management and reporting

Requirements:
• 2 - 5 years in a call center environment
• Strong Microsoft Office skills
• Flexibility to work wide-ranging hours
• Outbound calling experience is beneficial
• Familiarity with the consumable industry preferred

Use your communication skills and experience to enhance customer success at Citron.
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📌 Customer Success Specialist in Citron (Ontario)
🏢 Citron Hygiene
📍 Ontario