Join QHR as a Client Services Analyst, where you'll provide vital remote support to clients and enhance Canadian healthcare. Leverage your service skills in a dynamic environment.

As a Client Services Analyst, you will be responsible for remote client support, managing software guidance, and addressing general inquiries. This role demands self-starters eager to improve client satisfaction. You'll engage in a variety of communication channels, all while contributing to QHR's positive image and service excellence.

Key Responsibilities:
• Offer remote support through multiple channels, including calls and emails
• Review outstanding case loads for SLA compliance
• Support training of new staff and client education




• Participate in after-hours client service as scheduled
• Identify trends and recommend improvements for case management

Requirements:
• Proven experience in customer service roles
• Intermediate computing skills for software troubleshooting
• Excellent communication skills, especially on calls
• High school diploma; MOA or MDOA program is a plus
• Adaptable to work varying hours as needed

Utilize your technical problem-solving abilities to drive success at QHR.
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📌 Client Services Analyst at QHR (Quebec City)
🏢 Qhr-Technologie
📍 Quebec City