Senior Manager, Customer Segments & Growth - Partnerships & Operations
Location: Toronto - Hybrid (Tuesday, Thursday & Friday in office)
Hours: Monday-Friday, 9:00 AM-5:00 PM
Contract: August 24, 2026 - August 23, 2028
Length: 2 years
Extension: Possible
Pay Rates:
T4 - $44.82
INC - $50.88
What You'll Do
Lead Strategic Partnerships & Sponsorships
Develop and execute partnership and sponsorship strategies aligned to business growth objectives.
Identify, evaluate, negotiate, and manage strategic relationships with external organizations.
Build and maintain senior-level relationships with key partners and stakeholders.
Lead partner negotiations and establish mutually beneficial commercial and strategic arrangements.
Assess partnership performance and identify opportunities to expand or improve relationships.
Drive Business Growth & Strategy
Identify emerging trends, customer needs, market opportunities, and potential growth areas.
Translate insights into actionable strategies and recommendations.
Develop business cases, executive presentations, and recommendations to support strategic decisions.
Establish KPIs and performance measures to evaluate partnership effectiveness and business impact.
Lead Operational & Cross-Functional Initiatives
Drive initiatives that improve customer experience, operational efficiency, scalability, and portfolio performance.
Work closely with Product, Marketing, Frontline, Risk, Operations, and other internal teams to deliver strategic priorities.
Coordinate complex initiatives involving multiple stakeholders and ensure successful execution.
Identify opportunities to streamline processes and improve the overall customer and partner experience.
Lead & Develop a High-Performing Team
Lead a team responsible for partnership management, operations, and business execution.
Establish clear objectives,
accountability, and performance expectations.
Coach and develop team members while fostering a collaborative and results-oriented culture.
Represent the team and its priorities with senior leadership and key stakeholders.
What We're Looking For
7-10 years of experience in financial services, banking, strategy, partnerships, business development, operations, or a related field.
Senior Manager-level experience preferred.
Proven experience developing, negotiating, and managing strategic partnerships and sponsorships .
Strong partner negotiation experience with the ability to influence outcomes and create mutually beneficial relationships.
Excellent stakeholder management, relationship-building, and influencing skills.
Demonstrated experience leading complex, cross-functional initiatives and delivering measurable business results.
Robust strategic thinking, analytical, and problem-solving capabilities.
Experience developing business cases, growth strategies, recommendations, and executive-level presentations.
Previous people leadership experience is an asset.
Experience within banking or financial services is strongly relevant.
MBA or Master's degree is an asset.
The Ideal Candidate
This opportunity is well suited to someone who combines strategic thinking with strong relationship-management and execution skills .
You could come from a background in:
Strategic Partnerships
Sponsorship Management
Business Development
Relationship Management
Corporate Partnerships
Strategic Initiatives
Business Operations
Financial Services Strategy
Commercial Partnerships
This is not intended to be a traditional marketing role. Candidates should have a strong track record of managing stakeholders and external partners, negotiating sponsorships/partnerships, building business cases, and driving business outcomes.
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📌 Senior Manager, Customer Segments & Growth (Partnerships & Operations) (Ontario)
🏢 Swoon
📍 Ontario