Support Solink’s innovative technology as a Technical Support Representative in a hybrid position located in Ontario. Use your troubleshooting skills to enhance operational insights for our clients.

At Solink, you will work directly with customers and installation partners to resolve technical issues related to hardware and software. This role requires critical thinking and proactive problem-solving approaches to improve the overall customer experience. Engage with various teams, gaining extensive product knowledge while aiding in transformative technology.

Key Responsibilities:
• Provide technical support to customers via multiple channels
• Aid field technicians during hardware deployment
• Coordinate with installation service providers to ensure smooth deployments




• Diagnose and escalate complex technical issues
• Log and track customer interactions using ticketing systems

Requirements:
• Robust computer literacy and technical troubleshooting skills
• Excellent communication with a focus on customer service
• Flexibility to work shifts including weekends
• Experience in IT or customer service environments beneficial
• Bilingual in English and French a plus

Become a vital contributor at Solink, delivering exceptional support and insights to enhance our clients' security solutions.
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📌 Solink Technical Support Representative - Hybrid Role (Quebec City)
🏢 Solink
📍 Quebec City