Drive sales and clienteling strategies at Raffi Jewellers as a Sales Training Specialist. Focus on onboarding and developing training for luxury watches and jewelry.

As a key member of the training team at Raffi Jewellers, you will support onboarding for recent hires and elevate their product knowledge. The role emphasizes the sharing of luxury retail standards by delivering comprehensive training programs and collaborating with brand partners to enhance team expertise. Ensure Sales Associates have the tools to provide exceptional service to clients.

Key Responsibilities:
• Conduct onboarding, imparting policy and product knowledge
• Update learning modules on Raffi Academy Training Portal
• Deliver luxury service training including the Selling Ceremony




• Organize product knowledge sessions in collaboration with vendors
• Oversee GIA training and certification coordination

Requirements:
• 3-5 years in Training or Learning Development
• 3-5 years in Sales roles
• Diploma in Human Resources, Organizational Development
• Experience in luxury retail or customer-centric settings
• Excellent organizational and interpersonal skills

Bring your passion for training and luxury service to enhance client experiences at Raffi Jewellers.
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📌 Sales Training Specialist for Luxury Retail (Ontario)
🏢 Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
📍 Ontario