Make an impact at KDC/ONE as a Customer Complaints Coordinator, where your organization and attention to detail enhance customer satisfaction. This position centers around complaint resolution and quality assurance.

In this role, you will manage customer complaints throughout the non-conformance management process. Your primary duties include coordinating investigative analyses, preparing documentation, and liaising with internal and external stakeholders. The ideal candidate will utilize strong organizational skills and an analytical approach to meet KDC/ONE's quality standards.

Key Responsibilities:
• Manage customer complaints relating to products and materials
• Coordinate with teams for cause analysis and solutions




• Complete necessary documentation for compliance
• Conduct follow-ups to maintain project timelines
• Uphold thorough documentation practices for quality

Requirements:
• DEC or equivalent experience
• At least 3 years in manufacturing or quality assurance
• Solid computer skills in Excel, Word, AS400 (a plus)
• Functional proficiency in French and English
• Excellent communication and teamwork skills

Drive quality improvements and ensure customer satisfaction as part of KDC/ONE's dedicated team.
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📌 Quality-Focused Customer Complaints Coordinator (Quebec City)
🏢 kdc/one, Knowlton
📍 Quebec City