Join DECIEM as the Senior Manager of Customer Happiness, leading a global team dedicated to outstanding customer experiences. This hybrid role, based in Toronto, invites creative thinkers.

In this strategic position, you'll manage DECIEM's Customer Happiness Operations team. You'll work collaboratively to optimize customer interactions across various regions, ensuring teams receive the necessary support. Your focus on operational excellence will help transform the customer journey while fostering a culture of continuous improvement.

Key Responsibilities:
• Guide a global team to enhance customer experiences
• Monitor and improve performance metrics like CSAT
• Collaborate with various departments for operational efficiency
• Identify gaps and implement scalable processes
• Support the global Quality Assurance initiatives

Requirements:
• Over 6 years in customer experience management
• Experience with KPIs and operational improvement
• Strong ability to coach and inspire teams
• Proven change management experience
• Excellent analytical problem-solving skills

Drive impactful customer success for DECIEM while cultivating a high-performing team.
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📌 Senior Manager, Customer Happiness at DECIEM (Ontario)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Ontario