Join TELUS Health as a Client Support Analyst specializing in benefits support. Engage in a rapid-paced role where your troubleshooting skills directly enhance client satisfaction.

In this key position within TELUS Health's Benefits Administration team, you'll address daily platform challenges for our clients. Your responsibilities will include resolving inquiries, analyzing intricate issues under pressure, and acting as a bridge between the clients and internal teams. This support-focused role enables you to maximize client experience with their existing benefits platforms.

Key Responsibilities:
• Resolve client inquiries through email, phone, or ticketing systems
• Analyze root causes of complex client issues
• Diagnose problems and provide expert solutions




• Ensure tasks meet deadlines and quality standards
• Facilitate communication between clients and support teams

Requirements:
• Minimum 3 years of benefits administration or support experience
• Advanced troubleshooting and analysis capability
• Ability to manage competing priorities under pressure
• Excellent communication skills for diverse audiences
• Strong teamwork and collaboration proficiency

Bring your expertise in client support and benefits administration to TELUS Health and make a significant impact in client experiences.
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📌 TELUS Health Client Support Analyst (Ontario)
🏢 TELUS Health
📍 Ontario