Become a part of Synoptek as a Support Engineer II, where your expertise in customer engagement and technical support will shine. This role emphasizes ticket management, client interaction, and advanced analytics in a collaborative environment.Synoptek, a quick-growing Managed Services Provider, is seeking a Support Engineer II to join its team in Saint John. Your role is pivotal in delivering top-notch support through customer satisfaction and efficient ticket resolution.



This position requires you to triage support requests and resolve technical issues for Synoptek clients.Key Responsibilities:- Triage and assign incoming support tickets- Engage with clients to understand their technical needs- Conduct root cause analysis for infrastructure outages- Deploy necessary patches and remediation techniques- Ensure compliance with security and business ethics standardsRequirements:- Bachelor’s degree or equivalent experience- 2+ years of customer-facing technical support- Familiarity with Windows, Mac OS, VMware, and Citrix- MCP, A+, Security+, or Network certifications- Strong analytical and problem-solving skillsUtilize your technical skills and dedication to customer service as a Support Engineer II at Synoptek in Saint John.#J-18808-Ljbffr

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