Join Purolator as the Customer Solutions Operations Lead and play a vital role in enhancing client relations. Manage projects and collaborate with teams across North America.

Within the North American Solutions Design Team, this senior position involves strategic oversight of client programs and engagement initiatives. You will work closely with internal and external stakeholders to address operational challenges, ensuring the successful implementation of recent processes to maximize customer satisfaction.

Key Responsibilities:
• Support Account Executives in resolving service escalations
• Analyze customer requirements across divisions for effective solutions
• Develop strategic onboarding and resource plans
• Collaborate with operations on cost and network assessments
• Oversee project management from inception to delivery

Requirements:
• At least 4 years of relevant experience, with 5 in operations
• Extensive logistics and transportation experience
• Proficient with Purolator’s systems and MS Office
• Strong verbal and written communication skills
• Solid project management experience

Lead customer-focused initiatives and drive efficiency at Purolator.
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📌 Customer Solutions Operations Lead at Purolator (Ontario)
🏢 Purolator
📍 Ontario