Join GFI as a Technical Support Specialist, providing essential IT support in the manufacturing industry at their Cambridge, MA, facility. This role ventures into Tier-1 tech support aimed at enhancing operational efficiency.

At GFI, a Westport Fuel Systems company, you'll be integral to maintaining reliable IT systems for both end users and production lines. The ideal candidate will have substantial experience in supporting operational technology and ensuring that IT devices run smoothly. You will engage directly with users to resolve support requests efficiently and effectively.

Key Responsibilities:
• Offer Tier-1 support to internal users promptly
• Track and resolve IT incidents through a ticketing system




• Install and troubleshoot desktop and networking equipment
• Support manufacturing operational tech and systems
• Collaborate with teams for seamless operations

Requirements:
• Bachelor's degree in IT, Computer Science, or similar
• Minimum of 3 years in IT support roles
• Robust knowledge of Windows OS and Microsoft 365
• Basic networking skills and experience with VMware
• Familiarity with IT service management processes

Bring your technical expertise to GFI and help enhance their manufacturing operations.
#J-18808-Ljbffr

📌 Technical Support Specialist at GFI (Ontario)
🏢 Socket.dev
📍 Ontario