Join Exacare ai as a Customer Support Specialist to create a world-class support experience in the health tech field. Focus on customer satisfaction and effective service resolutions in our hybrid workspace.

As our first dedicated support specialist, you'll engage with clients directly, providing timely responses to inquiries while identifying trends in customer challenges. This role combines technical acumen with a passion for improving the customer journey as we grow within the post-acute care market.

Key Responsibilities:
• Provide inbound support coverage with empathy and clarity
• Prioritize requests based on urgency and communicate updates
• Aim for excellence in resolution quality and customer happiness




• Gather themes from customer interactions to influence product development
• Develop FAQs and internal support documentation for efficiency

Requirements:
• Minimum of 3 years in a customer support setting, preferably SaaS
• Exceptional written communication and grammar skills
• Ability to manage customer emotions and provide exceptional service
• Experience with tools like Zendesk or similar platforms
• Proactive approach to improving support processes

Help shape the future of healthcare with your dedication at Exacare ai.
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📌 Customer Support Role in Health Tech (Ontario)
🏢 ExaCare AI
📍 Ontario