Shape the visitor experience at Soulpepper Theatre Company as the Patron Experience Manager. This role champions outstanding hospitality and ensures all guests feel welcomed and valued in the Young Centre.

As the Patron Experience Manager, you will not only lead the Patron Services team but also develop creative hospitality initiatives that enhance loyalty and attendance. Engage comfortably with diverse audiences, setting a standard for warmth and connection. Collaborating across departments, your leadership will cultivate a spirited atmosphere where every patron feels at home.

Key Responsibilities:
• Execute a hospitality plan that strengthens patron loyalty
• Greet visitors and foster relationships across the venue




• Lead recruitment and training efforts for the Patron Services team
• Monitor team schedules and oversee performance
• Address patron concerns with confidence during events

Requirements:
• 2+ years in front-of-house or related management
• 6+ years of dedicated customer service experience
• Charismatic leadership and motivational skills
• Excellent interpersonal communication abilities
• Familiarity with CRM and ticketing systems

Become a key player in enriching the Soulpepper experience through memorable interactions and dedicated service.
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📌 Soulpepper's Patron Experience Lead (Ontario)
🏢 Professional Association of Canadian Theatres (PACT)
📍 Ontario