Shape the future of technology services as a Scrum Master and IT Incident Coordinator. This role emphasizes incident resolution, team leadership, and effective stakeholder engagement in a hybrid environment.

Your role as an IT Incident Coordinator focuses on minimizing disruptions by coordinating and managing incidents that impact technology services. You will leverage your ITSM experience and leadership skills to direct operational teams, facilitate communications, and implement process improvements. Your commitment to fostering a collaborative work setting will be vital in ensuring optimal incident recovery.

Key Responsibilities:
• Manage and resolve major and critical incidents
• Coordinate incident resolution across various teams




• Lead incident bridges and maintain progress oversight
• Communicate incident updates to relevant parties
• Engage in root cause analysis and process enhancement activities

Requirements:
• Degree in Computer Science or equivalent
• Background in IT service management or infrastructure
• Proven leadership in crisis situations
• Strong communication and decision-making under pressure
• Intermediate French and English proficiency

Utilize your coordination expertise to support a robust technology infrastructure and enhance client confidence.
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📌 Scrum Master / IT Incident Coordinator Role (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City