Join Agfa as a Tier 1 Technical Support Analyst, providing essential remote support to enhance user experience. Elevate customer satisfaction through effective problem resolution and technical expertise.

In this pivotal role, you'll consult with users, offering remote technical support for Agfa's products and related technologies. Your responsibilities will include documenting solutions in our knowledge database and expertly managing escalations to ensure a seamless customer experience. Bring your practical IT skills and commitment to exceptional service to our focused, innovative team.

Key Responsibilities:
• Deliver remote technical support for customers and teams
• Log cases and track issue resolution using support software
• Document solutions effectively in the knowledge base




• Act as a liaison for escalated support issues
• Stay updated on Agfa’s product knowledge and technologies

Requirements:
• Bachelor's Degree in Computer Science or related
• Three years of technical support experience
• Strong grasp of operating systems and databases
• Familiarity with HL7 or DICOM is a plus
• Excellent verbal and written communication skills

Provide outstanding support and technical advisory at Agfa, thriving in a cooperative remote environment focused on healthcare solutions.
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📌 Tier 1 Technical Support Analyst at Agfa (Ontario)
🏢 Agfa-Gevaert
📍 Ontario