Elevate your career with GardaWorld as a full-time Control Centre Operator in Calgary, Alberta. Take charge of communication and operational scheduling in this pivotal role that supports Western Canada.
As a full-time Control Centre Operator, you will be responsible for after-hours scheduling and effective communication with agents, customers, and supervisors. Your position is crucial for the seamless operation across branches in Western Canada. This role involves managing inbound and outbound calls, ensuring a high level of customer service, and maintaining ownership of callers’ requests.
Key Responsibilities:
• Handle inbound and outbound calls effectively
• Liaise with management and support teams after hours




• Resolve customer inquiries and complaints promptly
• Recommend improvements for operational efficiency
• Conduct follow-ups and maintain communication with callers
Requirements:
• High school diploma or equivalent required
• 1-2 years of customer service experience
• Strong multitasking and time management skills
• Call center experience is an asset
• Typing speed of 50-60 words per minute
Become an integral part of GardaWorld in Calgary, enhancing communication and operational support across Western Canada.
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📌 Full Time Control Centre Operator Calgary
🏢 GardaWorld
📍 Calgary